Privacy Policy
Last updated
Last updated: 5.15.2026
Introduction
This Privacy Policy explains how AlphaWare s.r.o. collects, uses, stores, and protects information when you use our website, fleet management platform, telematics services, APIs, dashboards, reports, integrations, and related services. By accessing or using our services, you acknowledge the practices described in this Privacy Policy.
1. Who We Are
AlphaWare s.r.o. is the controller of personal data processed in connection with our services, unless otherwise stated in a separate agreement. If you have questions about this Privacy Policy or how we handle your data, you can contact us using the details in the Contact section below.
2. Information We Collect
We may collect account information, company details, billing details, contact information, support messages, login and authentication data, device identifiers, API usage data, and technical information about how you access the platform. We may also collect telematics and operational data from connected vehicles, devices, machines, sensors, integrations, or user input, including GPS location, route history, timestamps, speed, ignition status, mileage, fuel data, sensor readings, and activity logs.
3. Personal Data and Telematics Data
Some information processed through the service may qualify as personal data, especially where telematics or operational data can be linked to an identifiable driver, employee, contractor, customer, or user. Depending on how the service is used, personal data may include names, email addresses, phone numbers, role information, account activity, tracking history, support communications, and other data associated with a specific person.
4. How We Use Information
We use information to provide and operate the service, manage accounts, authenticate users, deliver reports and alerts, process payments, provide customer support, improve platform performance, secure the platform, detect abuse, prevent fraud, comply with legal obligations, and enforce our agreements and policies.
5. Legal Bases for Processing
Where required by applicable law, we process personal data based on one or more legal grounds, including performance of a contract, compliance with legal obligations, legitimate interests in operating and securing the service, and consent where consent is specifically required. Customers are responsible for determining the legal basis for any personal data they submit to or process through the service.
6. Customer Responsibilities
If you use the service to monitor vehicles, equipment, drivers, employees, or contractors, you are responsible for ensuring that your use complies with applicable privacy, employment, surveillance, transport, and data protection laws. You are also responsible for providing required notices, obtaining consents where necessary, and ensuring that affected individuals are informed as required by law.
7. Cookies and Similar Technologies
We may use cookies, local storage, analytics tags, session identifiers, and similar technologies to keep you signed in, remember preferences, understand platform usage, improve user experience, measure performance, and protect the security of our website and services. You may be able to manage certain cookie settings through your browser or device settings.
8. API and Integration Data
When you use our API, webhooks, or integrations, we may process API credentials, access logs, request metadata, usage metrics, and data exchanged through those connections. We use this information to provide integration functionality, authenticate requests, apply rate limits, maintain platform security, troubleshoot issues, and enforce our contractual restrictions, including data retention limits where applicable.
9. Sharing of Information
We may share information with service providers, infrastructure partners, payment processors, communications providers, support tools, analytics providers, legal advisors, and authorities where necessary to operate the service, comply with law, or protect our rights and users. We do not sell personal data. We may also share information where you instruct us to do so, such as through integrations or exports you enable.
10. International Data Transfers
Information may be processed in countries other than the country in which it was collected. Where required, we take appropriate steps to ensure that international data transfers are protected by suitable safeguards, including contractual protections and security measures consistent with applicable data protection law.
11. Data Retention
We retain information for as long as necessary to provide the service, comply with legal obligations, resolve disputes, maintain security, prevent fraud, enforce agreements, and support legitimate business operations. Retention periods may vary depending on the type of data, the customer relationship, legal requirements, plan level, backup cycles, and operational needs.
12. Security
We use technical, organizational, and administrative safeguards designed to protect information against unauthorized access, misuse, loss, alteration, and disclosure. These measures may include access controls, authentication systems, encryption in transit, monitoring, logging, and internal security practices. No system is completely secure, and we cannot guarantee absolute security.
13. Your Rights
Depending on applicable law, individuals may have rights to access, correct, update, delete, restrict, or object to the processing of personal data, and in some cases the right to data portability or to withdraw consent. Where we act as a processor on behalf of a customer, requests relating to tracked individuals or customer-controlled data may need to be directed to the relevant customer first.
14. Children’s Privacy
Our services are intended for business and professional use and are not directed to children. We do not knowingly collect personal data directly from children through the service. If you believe that a child has provided personal data to us inappropriately, please contact us so we can review and address the issue.
15. Third-Party Services
Our website and services may link to or integrate with third-party tools, providers, mapping services, hosting providers, communications services, analytics tools, payment services, or external APIs. We are not responsible for the privacy practices of those third parties, and your use of those services may be governed by their own terms and privacy policies.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. If changes are material, we may notify users by email, through the platform, or by publishing an updated version on our website. Your continued use of the service after the effective date of the updated Privacy Policy means you acknowledge the revised policy.
17. Contact
If you have any questions about this Privacy Policy or our handling of personal data, you can contact AlphaWare s.r.o. at Husitská 344/63, 130 00, Praha 3, by email at tony@alpha-matics.com, or by phone at +420 774 003 101.